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Customer Relation Management

Delhi
Full-Time
Mid-Level: 4 to 6 years
30K - 60K (Per Month)
Posted on Sep 08 2023

About the Job

Skills

Customer Relationship Management (CRM)
Microsoft Excel
Communication
Team Leadership
Gmail
Planning

Position : CRM (Customer Relation Manager)

Location : Delhi (Shahbad Mohammadpur, Near Dwarka)

Qualification - Graduate

Skills - Knowledge of Advance Excel

Experience - 5 yrs - 7 yrs

Salary - 40,000/- - 60,000/-


Strengths of the candidate

● Ability to analyze market trends

● Leadership and strong communication skills

● Sound understanding of company’s goals and business model

● Problem-solving skills

● Ability to work well in a team environment

● Has past track record of managing team(s)

● Strong sense of professionalism and discretion required

● is service oriented (expertise in the freight forwarding industry will be a plus)

● Sound understanding of vendor management


Roles and Responsibilty

● Oversee our customer service team

● Collaborate with the sales team to develop efficient methods for handling

customer queries and/or issues

● Set customer satisfaction goals and work with the team to meet them on a

consistent basis

● Interact with customers on a daily basis, responding to their questions and

guiding them to the appropriate service

● Manage and groom team members

● Interact with team on a daily basis, responding to their questions and guiding

them to the provide appropriate service to customers

● Monitor the customer satisfaction levels and develop methods for increasing them


Job Expectations

● 95% Customer Retention

● Timely Reporting

● Closure success of 70-80 %

● Grooming the team members

● Generate 25% new business from the existing base of customers

● Occasionally visiting customers

About the company

Thomas Global Logistics Pvt Ltd is a company managed by industry professionals with 25 + years of expertise in end to end logistics solutions. The company is incorporated with an aim to provide seamless logistics solutions with reliability and integrity. The world of Logistics is complex and can be brimming with obstacles every day. Most sources of friction in the global economy & trade costs are ...Show More

Industry

Logistics & Supply Chain

Company Size

11-50 Employees

Headquarter

New Delhi, Delhi

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