Company Overview

Zaitoon Restaurant And Grill is a dedicated purveyor of diverse cuisines, including Arabic, Indian, and Chinese dishes. With establishments in both India and Qatar, they offer a wide range of services from delivery and takeaway to event hosting in their party halls and banquet spaces. As a notable player in the restaurant industry, headquartered in Chennai, Tamil Nadu, Zaitoon provides both local and international patrons with exceptional hospitality and a unique dining ambience.

Job Overview

Join Zaitoon Restaurant And Grill as a Captain and Steward, a crucial role in delivering exceptional customer service and maintaining operational standards. This entry-level position is based in Chennai, Ramanathapuram, and is open to freshers. As a full-time role, you will be responsible for ensuring patron satisfaction by leveraging excellent communication, problem-solving, and customer service skills while working collaboratively within a team environment.

Qualifications and Skills

• Communication skills (Mandatory skill): Exceptional verbal communication abilities to effectively interact with customers and staff.
• Problem-solving (Mandatory skill): Adept at identifying issues and implementing solutions swiftly to ensure a seamless experience.
• Customer service (Mandatory skill): Commitment to delivering excellent service and ensuring customer satisfaction.
• Leadership: Ability to guide, mentor, and lead team members in delivering top-notch service.
• Navigation: Skilled in guiding customers and staff within the restaurant premises and during events.
• Safety management: Knowledge of safety practices to ensure a secure environment for guests and colleagues.
• Team management: Capable of working collaboratively with others to achieve common goals and enhance team performance.
• Emergency response: Preparedness to act calmly and efficiently in emergency situations to safeguard all individuals involved.

Roles and Responsibilities

• Ensure all customers receive prompt and courteous service that exceeds their expectations.
• Coordinate and oversee table setups and dining room arrangements to maintain standards.
• Manage and resolve customer complaints efficiently, enhancing their dining experience.
• Assist in training new staff members and support ongoing development of team skills.
• Supervise service operations to ensure optimal efficiency and service delivery.
• Collaborate with the kitchen and service team to provide seamless operations and communications.
• Ensure adherence to health and safety standards to promote a safe dining environment.
• Participate in daily briefings and meetings to keep updated on restaurant policies and procedures.