Skills: ● Extensive experience with Oracle Service Cloud implementation, customization, and support. ● Strong proficiency in PHP, .NET, JavaScript. ● Good hands on experience with OSvC BUI as well as Agent Desktop ● Experience in developing Custom Scripts, Custom Processes (Event Handlers), workflows, business rules, and integrations with OSvC. ● Expertise in using REST APIs for integration with external systems ● Understanding of email configurations and mailbox management in OSvC. ● Familiarity with JavaScript, HTML and CSS used in OSvC Customer Portal ● Strong problem-solving skills, with the ability to troubleshoot complex issues. ● Familiarity with Oracle Service Cloud modules such as Knowledge Advanced, Guided Assist, and case routing. ● Strong communication skills and ability to work effectively with cross-functional teams. Preferred: ● Certifications in Oracle Service Cloud or related technologies. ● Experience with additional Oracle Service Cloud modules or integrations. ● Knowledge of Agile development methodologies.