· Coordination with travel agents

· Connect with sales team

· Reservations booking daily updation

· OTA management & revenue management

· Check in & check out responsibilities

· Communicate with every guest & getting their feedbacks (online reviews too)

· Duty allocation & duty roaster of departmental team

· Pass daily reservation information to all departments

· 02 times training in a week

· Grooming & dressing to be checked

• · Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
• Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
• Provide high level of customer service and maintain a high profile in the day to day front office operations.
• Ensure that personalized service is offered to each and every guest.
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• Ensures that the pricing policy and internal audit procedures are duly applied.