Telecaller Responsibilities

Admission-Related Responsibilities:

1. Inquiry Handling:

• Respond to inbound inquiries from parents and guardians regarding admissions.
• Provide detailed information about the school’s curriculum, programs, facilities, and admission procedures.

1. Lead Generation:

• Make outbound calls to prospective parents who have shown interest in the school.
• Follow up on leads generated through marketing campaigns, events, and online platforms.

1. Appointment Scheduling:

• Schedule appointments for school tours, admission interviews, and meetings with the admission counselor.

1. Database Management:

• Maintain and update the database of prospective students and parents.
• Record details of conversations and ensure accurate and timely data entry.

1. Follow-Up:

• Regularly follow up with potential parents to answer any additional questions and encourage them to visit the school.
• Send reminders about application deadlines and required documentation.

1. Feedback Collection:

• Collect feedback from parents and students about their experiences during the admission process.
• Report any concerns or suggestions to the admission team.

Franchise-Related Responsibilities:

1. Franchise Inquiry Handling:

• Respond to inbound inquiries from potential franchisees interested in opening a franchise of The PolyKids School.
• Provide detailed information about franchise opportunities, investment requirements, and the support provided by the organization.

1. Lead Generation for Franchises:

• Make outbound calls to individuals or businesses interested in education franchise opportunities.
• Follow up on leads generated through franchise expos, advertisements, and online platforms.

1. Presentation Coordination:

• Arrange meetings or presentations between potential franchisees and the franchise development team.
• Assist in organizing franchise discovery days or webinars.

1. Documentation and Follow-Up:

• Assist potential franchisees in completing necessary paperwork and submitting applications.
• Follow up with potential franchisees to ensure they have all the information needed to proceed.

1. Database Management for Franchisees:

• Maintain a database of franchise inquiries, leads, and follow-ups.
• Track the status of franchise applications and report to the franchise development team.

1. Feedback and Reporting:

• Collect feedback from potential franchisees regarding the information and support provided.
• Report any issues or areas of improvement to the franchise management team.