Job Responsibilities

• Client Management:
• Build and maintain strong relationships with clients, providing exceptional support.
• Address client queries and concerns efficiently through phone, email, or in-person meetings.
• Act as the main point of contact between the clients and the management.
• Coordination and Communication:
• Collaborate with the Franchise Manager, Admissions Team, and other departments to resolve client issues.
• Communicate client requirements clearly to the concerned teams and ensure timely follow-ups.
• Assist in the preparation of client reports and maintain accurate records.
• Call Management:
• Handle client calls, even on weekends if required, ensuring prompt response and resolution.
• Provide necessary updates to clients regarding services, policies, or any other relevant information.
• Support in Business Growth:
• Identify opportunities to enhance client satisfaction and recommend solutions to improve services.
• Support the management in implementing client engagement initiatives.

Qualifications and Skills

• Education: Minimum 12th Pass or Graduate preferred in Marketing field.
• Experience: Previous experience in client management, tele calling, or customer service is preferred.
• Skills: Basic English communication skills (both verbal and written).
• Strong interpersonal and problem-solving skills.
• Ability to coordinate effectively with managers and departments.
• Basic computer proficiency (MS Office and CRM software knowledge is a plus).
• Willingness to attend calls and provide client support on weekends.