Company Overview

The Pillow Company is a leading provider of luxury lifestyle products that enhance the beauty and individuality of homes. Our chic and sophisticated products have made a lasting impression in the decoratives industry. With a strong focus on global trends and exclusivity, we strive to create exceptional experiences for our customers.

Job Overview

We are seeking a highly motivated and dedicated individual to join our team as a CRM. As a CRM, you will be responsible for managing and optimizing customer relationship management strategies to enhance the overall customer experience. This is a full-time position based in Delhi, Delhi, India, with an employment type of 'Full-Time'. The ideal candidate should have 1 to 3 years of experience in CRM.

Qualifications and Skills

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 1 to 3 years of experience in CRM or a similar role.
• Strong understanding of CRM principles, strategies, and best practices.
• Excellent analytical and problem-solving skills, with the ability to interpret and leverage customer data.
• Proficient in CRM software and tools, with experience in managing and maintaining CRM databases.
• Knowledge of customer segmentation and targeting techniques.
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with both internal and external stakeholders.
• Strong organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment.
• Ability to work independently and as part of a team, with a proactive and results-oriented mindset.
• Attention to detail and a commitment to delivering high-quality work.

Roles and Responsibilities

• Develop and implement CRM strategies to drive customer acquisition, retention, and loyalty.
• Manage and analyze customer data to identify patterns and trends, and utilize this information to improve customer service and satisfaction.
• Collaborate with cross-functional teams to ensure effective implementation and execution of CRM initiatives.
• Design and manage customer segmentation and targeting strategies.
• Monitor and report on CRM performance metrics to track effectiveness and make data-driven recommendations for improvement.
• Stay up-to-date with industry trends and best practices in CRM to identify opportunities for innovation and optimization.
• Manage and maintain the CRM database, ensuring data accuracy and integrity.
• Provide training and support to internal teams on CRM tools and processes.
• Collaborate with the marketing team to develop personalized and targeted marketing campaigns based on customer insights.
• Assist in resolving customer complaints and escalations, ensuring a high level of customer satisfaction.