Company Overview

The Piano Man is a renowned jazz club and cafe known for its exceptional live music performances, delicious food, and warm hospitality. With a seating capacity of over 100, it attracts music enthusiasts, food lovers, and artists from all over the city. Our mission is to create a lively and welcoming atmosphere where guests can enjoy great music, food, and drinks.

Job Overview

We are looking for a Podium Manager to join our team at The Piano Man, a vibrant jazz club and cafe located in New Delhi, India. As a Podium Manager, you will play a key role in enhancing the overall guest experience and ensuring smooth operations at the venue.

Qualifications and Skills

• 4 to 6 years of experience as a podium manager or in a similar role
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Customer service-oriented mindset
• Ability to work well under pressure
• Knowledge of the hospitality industry and live music events
• Proficiency in handling reservation systems and POS software
• Team player with leadership qualities

Roles and Responsibilities

• Manage the podium area and ensure smooth flow of guests
• Greet and welcome guests, provide information about the club and upcoming events
• Manage table reservations and seating arrangements efficiently
• Coordinate with the service staff to ensure timely and efficient service
• Handle guest queries, concerns, and complaints in a professional and courteous manner
• Maintain cleanliness and organization at the podium area
• Monitor guest satisfaction and address any issues or suggestions
• Assist in organizing special events and performances
• Ensure compliance with health and safety regulations
• Train and mentor new podium staff members