Job Overview

We are looking for a Guest Services Associate to join our team as a Guest Services Associate, you will be responsible for providing exceptional customer service to our guests and ensuring their satisfaction. This is a full-time position based in Amritsar, Punjab, India.

Qualifications and Skills

• 1-3 years of experience in a similar role
• Excellent hospitality skills
• Customer service orientation
• Strong interpersonal skills
• Ability to work under pressure and in a fast-paced environment
• Knowledge of reservation systems
• Attention to detail
• Teamwork
• Conflict resolution skills

Roles and Responsibilities

• Greet and welcome guests as they arrive at the establishment
• Assist guests with their inquiries and provide accurate information about our services and offerings
• Manage reservations and ensure proper arrangement of tables
• Escort and seat guests at their designated tables
• Take orders and serve food and beverages to guests
• Handle guest complaints and find appropriate solutions
• Ensure overall cleanliness and organization of the dining area
• Collaborate with other team members to provide excellent service and maintain a positive work environment
• Adhere to all safety and sanitation regulations