Location: Adibatla, Hyderabad

Department: International Customer Support and Sales

Experience: 7 - 12 yrs

Shift: General Shift (9AM TO 6PM) & Night Shift (8:30 PM-5:30 PM IST) (5 Days Working)

Location: Adibatla, Hyderabad

Positions: General Shift -- 2 Positions

Night Shift -- 3 Positions

Job duties:

· Receive and process customer orders in a timely fashion and in accordance to company protocols

· Answers customer questions related products

· Conducts customer satisfaction surveys

· Contributes to research on market requirements for current and future products

· Acts as a customer advocate who will help customers with any follow up needs

· Understands customer requirements thoroughly and answers using the correct scientific concepts in a timely fashion

· Handles and documents all complaints, and ensures that complaints are addressed

· Escalates complaints to QA if there are adverse events with products

· Performs analysis on the trends of common complaints and reports complaint patterns

· Responsible for maintaining technical support logs and filling all records

· Updates customer contact information

· Plans and coordinates PM and service calls

· Provides product information, including datasheets and product SDS, to customers

· Conduct sales activities on molecular pathology products and instruments

· Actively acquire new leads through prospecting potential clients

· Monitor current accounts and pinpoint ways to increase sales

· Evaluate customer needs and submit sales proposals to new and existing customers

· Prepare sales forecasts

· Log all customer contacts and lead follow up in CRM to ensure accuracy and accountability

· Achieve sales quotas

· Develop monthly funnel activity for all products

· Analyse market opportunities and help to develop marketing plan

· Provide reports to management regarding prospects, customer activities, staff activities and marketing monitoring

· Perform pre and post-sales demonstration of automated systems and training of end users including pathologists, scientists and lab managers

· Train field sales and application specialists in new opportunity creation, selling, demonstrations, territory management, product installations, training and troubleshooting

Requirements:

· Bachelor degree(Life Science field preferred)

· Excellent communication and organizational skills

· Understanding of branding, strategy and International marketing principals

· Strong drive and an insatiable will to learn and grow

· Experience developing and executing a marketing plan

· Strong relationship building and account management skills

· Excellent written, speaking and presentation skills

· Ability to generate thoughtful and visually compelling presentation documents

· Excellent negotiation skills

· Computer skills, including Microsoft Office(Outlook, Excel, Power-Point) and some end user experience working with CRM databases.

Education Required: Graduate in Life Sciences or similar

Role - Non Tech Support - Voice / Blended

Industry Type - Medical Devices & Equipment

Functional Area - Customer Success, Service & Operations

Employment Type - Full Time, Permanent

Role Category - Voice / Blended

Education

UG:B. Sc in Any Specialization

PG: MS/M. Sc(Science) in Any Specialization