Job description

We are looking for a Customer Support Executive to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. You will communicate with customers through various channels, such as phone, email, and chat, to address their inquiries, complaints, and requests. The ideal candidate should have excellent communication and problem-solving skills. Prior experience in customer service is preferred.

Responsibilities

Responding to customer inquiries and resolving problems in a professional and timely manner

Assisting customers with product information, other inquiries

Providing technical support for software, hardware, and other products

Ensuring customer satisfaction and maintaining a high level of customer service

Recording and maintaining accurate customer records and information

Collaborating with other departments to resolve customer issues

Identifying and escalating complex issues to the appropriate teams

Keeping up-to-date with product knowledge and industry trends

Contributing to the improvement of customer support processes and procedures

Skills

Excellent verbal and written communication skills

Strong problem-solving and analytical abilities

Ability to work well in a team environment

Knowledge of basic computer

Please share cv to jobs@thenovushire.com or call @ 6280877784

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Education:

• Diploma (Preferred)

Language:

• Hindi (Preferred)