Job Title: Spa Therapist

Location: Machan Resorts LLP, Lonavala

Department: Spa and Wellness

Reporting To: AFOM/ FOM

Job Summary:

The Spa Therapist provides professional and engaging wellness therapies and massage treatments to clients, ensuring a relaxing and rejuvenating experience. The role involves maintaining the highest standards of hygiene, customer service, and knowledge of various spa treatments to enhance guest satisfaction.

Key Responsibilities:

Guest Service and Consultation:

• Welcome guests warmly and provide detailed consultations to understand their needs and preferences.
• Recommend suitable spa treatments based on guests' individual requirements.
• Ensure guests are comfortable and informed throughout their spa experience.

Treatment Delivery:

• Perform a variety of spa treatments, including massages, facials, body scrubs, and other therapies as per the spa menu.
• Maintain professional techniques and standards during all treatments.
• Adapt treatments as needed to accommodate guest preferences or physical conditions.

Hygiene and Cleanliness:

• Maintain cleanliness and hygiene in treatment rooms, spa equipment, and common areas.
• Ensure proper sanitation of tools and materials used during treatments.

Product Knowledge and Sales:

• Stay informed about spa products and treatments.
• Recommend and promote spa products to guests for home use to enhance their experience.
• Achieve sales targets for spa products and services.

Team Collaboration:

• Work closely with the spa team to ensure smooth operations and seamless guest experiences.
• Assist in maintaining spa inventory and replenishing supplies as needed.

Compliance and Safety:

• Adhere to spa protocols, safety standards, and professional ethics.
• Address guest concerns promptly and escalate issues to the Spa Manager if required.

Skills and Qualifications:

• Education: Certification or diploma in spa therapy, massage therapy, or related field.
• Experience: Minimum 1-2 years of experience as a spa therapist; freshers with strong skills and training may also apply.
• Skills:
• Expertise in various spa treatments, including massages, facials, and body therapies.
• Strong communication and interpersonal skills.
• Ability to create a calming and welcoming environment for guests.
• Knowledge of spa products and their benefits.
• Physical Requirements:
• Ability to stand for extended periods and perform physical tasks related to treatments.
• Good stamina and hand dexterity for delivering treatments.

Benefits:

• Competitive salary package.
• On-duty meals and accommodation (if applicable).
• Training and professional development opportunities.
• Employee discounts on spa and resort services.