Job Title: Housekeeping Associate

Location: Machan Resorts LLP, Lonavala

Department: Housekeeping

Reporting To: Executive Housekeeper / Housekeeping Supervisor

Job Summary:

The Housekeeping Associate is responsible for maintaining the cleanliness, hygiene, and aesthetic upkeep of guest rooms, public areas, and back-of-house spaces. This role ensures that the resort's high standards of cleanliness and presentation are met consistently, enhancing guest satisfaction and overall experience.

Key Responsibilities:

Guest Room Maintenance:

• Clean and service guest rooms, including changing linens, making beds, dusting, and vacuuming.
• Restock room supplies, such as toiletries, towels, and beverages.
• Report any maintenance issues or damages to the supervisor.

Public Area Cleaning:

• Maintain cleanliness in public areas, including lobbies, corridors, and restrooms.
• Ensure that all areas are presentable and free of hazards.

Laundry Services:

• Collect, sort, and deliver guest laundry or linen as required.
• Ensure proper handling of guest clothing and resort linens.

Inventory Management:

• Monitor and replenish cleaning supplies and equipment as needed.
• Report low inventory levels to the supervisor for restocking.

Compliance with Standards:

• Follow resort policies and standards for cleanliness and hygiene.
• Adhere to safety protocols when using cleaning chemicals and equipment.

Guest Interaction:

• Respond to guest requests for extra amenities or room services promptly and courteously.
• Maintain a professional and friendly demeanor during guest interactions.

Team Collaboration:

• Work closely with other housekeeping staff and supervisors to ensure smooth operations.
• Assist in deep cleaning tasks or special projects as assigned.

Lost and Found:

• Handle lost and found items according to resort policies and procedures.

Skills and Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Prior experience in housekeeping or a similar role in the hospitality industry is an advantage (open to freshers with a willingness to learn).
• Skills:
• Attention to detail and strong organizational skills.
• Ability to multitask and manage time effectively.
• Good communication skills.
• Knowledge of cleaning chemicals, equipment, and techniques is a plus.
• Physical Requirements:
• Ability to lift and move heavy items (e.g., cleaning equipment, furniture).
• Ability to stand, bend, and work for extended periods.

Benefits:

• Competitive salary package.
• On-duty meals and accommodation (if applicable).
• Training and career development opportunities.
• Employee discounts on resort services.