Company Overview

The Machan Resort LLP is an innovative eco-resort renowned for its unique tree house accommodations, elevating 30-45 feet above the forest. Committed to harmonious coexistence with nature, each Machan offers breathtaking views while ensuring luxurious comfort. With 51-200 employees and headquartered in Mumbai, we are a distinctive player in the eco-resort industry. Explore more at themachan.com.

Job Overview

We are seeking a dedicated Front Office Executive for our Lonavla location. This mid-level, full-time position demands a proactive individual who can manage front office operations efficiently while maintaining high standards of guest service. The ideal candidate will act as the face of our exclusive resort, ensuring a seamless experience for all visitors.

Qualifications and Skills

• Demonstrated ability to stay organized, managing multiple tasks and prioritizing workload efficiently.
• High degree of independence, capable of working with minimal supervision and handling complex situations.
• Remain calm and empathic, especially under pressure, ensuring a positive guest experience.
• Proficient in business phone answering, demonstrating professionalism and courtesy at all times.
• Strong communication skills to effectively interact with guests, colleagues, and management.
• Possess active listening skills to accurately understand guest needs and provide appropriate solutions.
• Problem-solving abilities to handle guest inquiries and issues swiftly and effectively.
• Familiarity with basic computer applications such as MS Office and property management systems.

Roles and Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures in a courteous manner.
• Coordinate with housekeeping to ensure rooms are prepared upon guest arrival.
• Manage phone lines, addressing inquiries and directing calls appropriately.
• Maintain the front desk area, ensuring it is tidy and equipped with necessary materials.
• Provide accurate information regarding resort facilities, services, and surrounding attractions.
• Handle guest complaints or concerns with empathy, working towards quick resolution.
• Record visitor information and maintain security protocols as required.
• Assist in booking reservations and managing scheduling for special requests and events.