Job Description for Front Office Associate with The Machan Resorts

·     Greets, registers, and assigns rooms to guests.

·     Issues room key to guest.

·     Responsible for proper key control and other security measures.

·     Answers telephone in absence of telephone operator.

·     Transmits and receives telephone messages and sets up guests’ wake-up calls.

·     Date stamps, sorts, and racks incoming mail and messages.

·     Answers inquiries pertaining to hotel services, registration of guests, shopping, dining,

entertainment, and travel directions.

·     Keep records of room availability and guests’ accounts. Operates the front office computer system.

Makes photocopies if needed.

·     Computes bill, collects payment, and makes change for guests.

·     Makes and confirms reservations.

·     Posts charges such as room, food, liquor, or telephone, to guest folio.

·     Makes restaurant, transportation, or entertainment reservations for guests

·     Deposits guests’ valuables in hotel safe or safe deposit box.

·     Checks out guests and inquires about their stay.

·     Actively builds awareness of the Brand to guests.

·     Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a

manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.

·     Maintains the desired levels of quality assurance ratings, including guest comment cards,

accounting audit and inspection scores.

·     Confers and cooperates with other departments as needed to ensure coordination of activities.

·     Ensures Inn compliance of all company policies and procedures.

·     Adheres to all safety procedures and informs management of any unsafe conditions.

·     Attends meetings and training as requested.

Requirements

·     General knowledge of computers.

·     Excellent interpersonal communication and customer service skills.

·     Maintains professional appearance and demeanor at all times.

Benefits:

Food and Accommodation provided on the property for employees.

Job Type: Full-time

Job Location: Lonavala