Job Title: F&B Service Associate

Location: Machan Resorts LLP, Lonavala

Department: Food & Beverage Service

Reporting To: F&B Supervisor / Restaurant Manager

Job Summary:

The F&B Service Associate is responsible for delivering exceptional dining experiences by ensuring excellent service standards, maintaining professionalism, and providing personalized attention to guests. This role includes assisting in daily operations, managing guest requests, and upholding the quality of service that reflects the resort’s standards.

Key Responsibilities:

Guest Service:

• Greet guests with a warm and friendly demeanor.
• Assist guests with seating arrangements and menu selections.
• Provide detailed information about the menu, including ingredients, preparation methods, and special items.
• Address guest queries, requests, or complaints promptly and effectively.

Order Taking and Serving:

• Take food and beverage orders accurately and relay them to the kitchen or bar.
• Serve food and beverages to guests in a timely and professional manner.
• Ensure all orders are presented as per the resort’s standards.

Setup and Maintenance:

• Prepare dining areas before service, including arranging tables, cutlery, and glassware.
• Maintain cleanliness and hygiene of workstations, dining areas, and service equipment.
• Assist in setting up buffets, events, or special dining arrangements.

Team Collaboration:

• Work closely with kitchen staff and other service team members to ensure seamless operations.
• Communicate effectively with colleagues to provide a smooth guest experience.

Upselling and Revenue Generation:

• Suggestively sell menu items, beverages, and promotions to maximize revenue.
• Encourage guests to try signature dishes or new menu offerings.

Compliance and Standards:

• Adhere to hygiene, grooming, and service standards as per the resort's guidelines.
• Comply with health and safety regulations.

Skills and Qualifications:

• Education: Diploma/Degree in Hotel Management or related field preferred.
• Experience: Minimum 1 year in a similar role in the hospitality industry (freshers with a service-oriented mindset may also apply).
• Skills:
• Excellent communication and interpersonal skills.
• Knowledge of food and beverage service techniques.
• Ability to work under pressure and in a fast-paced environment.
• Strong team player with a proactive attitude.
• Physical Requirements:
• Ability to stand for extended periods.
• Ability to carry heavy trays or service items when required.

Benefits:

• Competitive salary package.
• On-duty meals and accommodation (if applicable).
• Training and career development opportunities.
• Employee discounts on resort services.