Manager – Customer Insights
Manager – Customer Insights 42
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About the Job
Skills
About Lightbulb.ai:
Lightbulb.ai is an emotion ai & engagement analytics platform that uses computer vision, speech transcription and audio analysis to generate real time emotion ai & engagement analytics for remote interactions. Lightbulb’s emotion ai platform is VC-tool agnostic and browser-based & operates both via an integration-based model with APIs & SDKs & a stand-alone web application.
With 4 patents in the pipeline and millions of faces scanned across geographies & ethnicities, Lightbulb’s face-detection, emotion-recognition & engagement mapping capabilities display high accuracy and compare favorably with industry giants. With a value-adding application layer for insights, Lightbulb provides real-time alerts & detailed emotion & engagement maps that take visual, audio & speech data into account for a holistic view of the user’s emotional state during a remote interaction.
Education: B.Tech / B.E./ M.Tech / Graduate+MBA
Prior Work Experience: 6-10 years full-time experience in marketing, corporate strategy,
business development, data analytics, or consumer insights roles.
Job Responsibilities:
∙Data visualization, insights, and reports of emotion ai data generated for various use
cases / clients. Lightbulb uses artificial intelligence (AI) to identify emotions, sentiments
and engagement using singular or multimodal aspects of computer vision, conversation,
speech, text and/or tone. The candidate should be able to data wrangle and come out
with meaningful actionable insights in form of Charts, Presentations, and reports.
∙Handle Market Research projects for clients using the Lightbulb platform
Qualifications:
∙Experience conducting primary research with third-party research partners (e.g., Nielsen,
PSOS)
∙Deep industry experience in one of the following sectors: Education, Retail, Media &
Entertainment, Gaming, CPG, Travel. Knowledge of digital advertising solutions (Search,
Display, Video, Social)
∙Advanced analytical skills, at ease working with large datasets. Intermediate SQL
knowledge.
∙Advanced spreadsheet software knowledge, Power BI, Tableau etc
∙Outstanding problem-solving skills, ability to structure hypotheses and to generate
insights that influence business decisions.
∙Proficiency in R, Python
∙Excellent communication skills, both written and verbal
About the company
Industry
Software Development
Company Size
11-50 Employees
Headquarter
Delhi