Ensuring the highest level of service standards are maintained

• Planning and organising accommodation, housekeeping, catering and other hotel services;

• Training and monitoring staff at the front office;

• Planning work schedules for individuals and teams;

• Assistance in physical sales to corporate customers

• Ensure online ratings of the hotel are always 4+

• Meeting and greeting customers;

• Dealing with customer complaints and comments;

• Compliance of the company’s standard operating procedures and policies;

• Co-ordinates with all departments concerned in order to maintain Front Office and other departments’ functions properly;

• Operates the front office computer system in order to assist front office attendants;

• Answers guest’s inquiries handles complaints and attends to the needs of the guests;

• Promotes and maintains good public relations;

• Motivates and maintains good staff relations;

• Follows up on credit check report;

• Overseeing day-to-day operations of all departments (e.g., front desk, housekeeping, Maintenance)

• Setting and monitoring performance standards across all departments

• Budgeting, financial planning, and cost control

• Ensuring compliance with financial policies and procedures

• Managing revenue generation and profit margins.

• Ensuring high levels of guest satisfaction and addressing guest feedback

• Resolving escalated guest issues or complaints.

• Recruiting, hiring, training, and supervising staff

• Setting performance expectations, conducting performance evaluations, and providing feedback

• Ensuring compliance with labor laws and regulations

• Overseeing maintenance and cleanliness of the property

• Managing renovations and upgrades as needed.

• Ensuring compliance with health and safety regulations

• Implementing security measures to protect guests, staff, and property.

• Ensuring the hotel operates in compliance with local, state, laws and regulations

• Handling permits, licenses, and inspections

• Managing inventory levels for supplies and equipment

• Negotiating contracts with suppliers and vendors

• Identifying opportunities for growth and expansion

• Overseeing the implementation and maintenance of hotel management systems (PMS, Channel Manager, hotel website, etc)