Company Overview

Autocrest Automobile Services and International Training Private Limited is the no-compromise workshop for premium cars, promising everything you’d expect from an authorized workshop but without the highly inflated pricing and lack of transparency. With 51-200 employees, located in Gurgaon and operating within the Automotive industry, Autocrest delivers an unparalleled service experience you can trust. Visit us at our website to learn more about us.

Job Overview

We are looking for a Senior Service Advisor to join our team at Autocrest Automobile Services and International Training Private Limited in Gurgaon. This is a full-time position perfect for someone with strong customer service skills and a deep understanding of the automotive industry. The ideal candidate will have a proven track record of providing top-notch service and be adept at managing customer relationships.

Qualifications and Skills

• Solid knowledge of automotive systems and repair procedures to efficiently liaise between technicians and customers
• Exceptional customer service skills to provide an excellent service experience and build long-term client relationships
• Strong communication skills, both verbal and written, to articulate services and procedures clearly to customers
• Effective problem-solving abilities to swiftly address customer concerns and ensure timely resolution
• Good time management skills to schedule appointments and manage workloads efficiently
• Sales skills to help drive revenue through recommending additional services and products
• Technical aptitude to understand and explain complex automotive issues and solutions
• Conflict resolution skills to professionally handle any disagreements or complaints from customers

Roles and Responsibilities

• Greet customers, listen to their service needs, and provide initial assessments
• Maintain detailed records of all service work performed and recommend future maintenance to customers
• Collaborate with automotive technicians to provide accurate service estimates
• Ensure that service orders are completed on time and to customer satisfaction
• Communicate with customers to confirm their service options and keep them updated on their vehicle status
• Conduct post-service follow-ups to ensure customer satisfaction and address any unresolved issues
• Promote additional services and products to maximize revenue and improve customer vehicle performance
• Resolve customer complaints professionally and ensure a high level of customer retention