Company Overview

The Acacia Hotels & Villas is a premier hospitality provider headquartered in Goa, with a team of 51-200 dedicated employees. Located in the picturesque region of Morjim, the hotel focuses on providing exceptional guest experiences with a blend of luxury and comfort. More details about the hotel can be found at our website.

Job Overview

We are seeking a diligent and customer-oriented Front Office Associate to join our team at Acacia Hotel in Morjim. This is a full-time, junior-level position requiring 1 to 3 years of relevant work experience. The ideal candidate will assist in providing a seamless experience for our guests, ensuring each visitor feels welcomed and attended to.

Qualifications and Skills

• Minimum of 1 year to a maximum of 3 years of experience in a similar role in the hospitality industry
• Strong customer service skills to ensure guests have a pleasant stay
• Excellent communication skills, both verbal and written, to interact effectively with guests and staff
• Exceptional organizational skills for managing bookings, guest details, and daily reports
• Keen attention to detail to maintain high standards of service and ensure guest satisfaction
• Ability to multi-task efficiently in a fast-paced environment
• High level of professionalism to represent the hotel brand appropriately
• Effective problem-solving skills to handle guest complaints and queries promptly and satisfactorily
• Proficient computer skills for managing systems such as booking software and internal communication tools

Roles and Responsibilities

• Greeting and welcoming guests upon their arrival at the hotel
• Managing the check-in and check-out process smoothly and efficiently
• Handling guest inquiries, providing information about hotel services, and resolving any issues that may arise
• Coordinating with other departments such as housekeeping and maintenance to address guest needs
• Maintaining accurate records of bookings and payments, ensuring data integrity in hotel management software - IDS
• Assisting in room assignments and reservations management
• Providing concierge services and assisting guests with travel arrangements and local recommendations
• Ensuring the front desk area is clean and presentable at all times