Company Overview

Thanisha Jobs is one of the leading placement consultants with multiple job openings in Chennai, Bangalore, Hyderabad, and other locations in both IT and non-IT sectors. The company has 51-200 employees and headquarters in Sholingur.

Job Overview

Position: Customer Support (Junior level)

Job Type: Full-Time

Job Location: Chennai, Hyderabad

Qualifications and Skills

• Excellent communication skills
• Problem-solving abilities
• Patience
• Empathy
• Product knowledge
• Time management
• Adaptability
• Conflict resolution

Roles and Responsibilities

• Provide exceptional customer support via phone, email, and chat
• Resolve customer inquiries and issues in a timely and professional manner
• Demonstrate empathy and patience while addressing customer concerns
• Utilize product knowledge to assist customers effectively
• Manage time efficiently to meet customer service level agreements
• Show adaptability in handling varying customer situations
• Resolve conflicts and complaints with a customer-focused approach