About Us:

The fastest rising start-up in the EdTech space, focused on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 Crore students, more than 600 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets.

The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 600+ in-house employees and hundreds of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force.

Job Title: Customer Support Executive

Location: Navi Mumbai (Work From Office)

Job Description:

• The Customer Support Intern will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and
• services. The Customer Support Intern will troubleshoot problems and coordinate with various internal departments to resolve problems.
• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Capturing and applying customer feedback.

Desired Skills:

• Good communication skills
• Great command over written and verbal communication in English
• Prior Experience in customer service, inbound, outbound, or chat procedure is preferred.