We are looking for a Collection Executive to contact clients and collect outstanding payments.

Key Responsibilities

a) Monitor accounts to identify outstanding debts

b) Investigate historical data for each debt or bill

c) Find and contact clients to ask about their overdue payments

d) Take actions to encourage timely debt payments

e) Process payments and refunds

f) Resolve billing and customer credit issues

g) Update account status records and collection efforts

h) Report on collection activity and accounts receivable status

Requirements and skills

a) Proven minimum 1 year experience as a Collection Specialist or similar role

b) Knowledge of billing procedures and collection techniques

c) Excellent communication skills (written and oral)

d) Skilled in negotiation

e) Problem-solving skills