Company Overview

Tesk Training Consultancy is a leading provider of Soft Skills & Communications Training, English Language Coaching, and Recruitment Services. With a team of 2-10 employees, we are dedicated to helping individuals and organizations enhance their skills and achieve their goals. To learn more about us, please visit our website at https://www.tesktrainingconsultancy.in/

Job Overview

We are hiring a Telecaller for leading collage in Ahmedabad which is affiliated by Gujarat Technological University. As a Tele caller, you will be responsible for making outbound calls to potential customers, answering incoming calls, and providing excellent customer service. This is a full-time position based in Ahmedabad, Gujarat, India. The salary range for this role is competitive and will be based on the candidate's qualifications and experience. As a fresher with less than 1 year of experience, you will be provided with the necessary training and support to excel in your role.

Qualifications and Skills

Any Graduate

• Excellent verbal and written communication skills in English
• Ability to build rapport and develop relationships with customers
• Strong persuasive and negotiation skills
• Good knowledge of computer systems and CRM software
• Ability to work independently and as part of a team
• Positive and enthusiastic attitude
• Strong organizational and time management skills
• Ability to handle multiple tasks and prioritize effectively
• Attention to detail and accuracy
• Ability to handle customer complaints or issues professionally

Roles and Responsibilities

• Make outbound calls to potential customers to promote our training and coaching services
• Answer incoming calls and provide information about our services to interested individuals
• Identify and understand customer needs, provide appropriate solutions, and maintain customer satisfaction
• Maintain accurate customer records, including contact details and interactions
• Follow up with customers to ensure their needs are met, and update them on new offerings and promotions
• Achieve daily, weekly, and monthly targets for call volume and sales
• Collaborate with the sales team to generate leads and convert them into customers
• Handle customer complaints or issues professionally and escalate as necessary
• Stay updated on industry trends, products, and competitors to provide accurate information to customers
• Adhere to company policies and regulations to ensure ethical and compliant behavior