Job description

Executive - Call Centre

Duties and Responsibilities:

• Handle calls to understand and address company’s and client’s needs and requirements.
• Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
• Providing comprehensive support to all clients.
• Should be able to get and provide accurate information.
• Should be willing to work in a changing environment.
• Adherence to company and hospital policies.
• Coordinate with internal teams.
• Handle huge amount of inbound and outbound call volumes efficiently.
• Identify and escalate priority issues.
• Route calls to appropriate resources.
• Follow up with clients when necessary and complete the call.
• Document all call information according to standard operating procedures.
• Should be able to understand IT related issues and escalate to the appropriate team.
• Should be able to multitask.
• Should be able to work on multiple internal software platforms.
• Should monitor emails and respond whenever needed.

Requirements:

• Should have good verbal and written communication skills.
• Should be a good listener.
• Should be a team player and work independently when required.
• Should be willing to work on weekends.
• Candidate with home science background is an advantage.
• Should be flexible to work in different shifts.
• Strong computer skills.
• Should have 1 or 2 years of international voice process experience.
• Knowledge of customer service principles and practices.
• Basic knowledge of MS office.
• High level of professionalism.

Regards

Dhanush H

812998941

Human Resource

Teleradiology Solutions

Teleradiology Solutions (www.telradsol.com)

Among the top teleradiology providers in the US and world!

Industry

• Hospitals and Health Care

Employment Type

Full-time