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Customer Support Executive

Bengaluru
Full-Time
Junior: 1 to 3 years
20K - 25K (Per Month)
Posted on Jul 12 2024

About the Job

Skills

Customer Support
Customer Service
Communication
Problem-Solving
Empathy
Patience
Conflict Resolution
Time Management

Job description

Executive - Call Centre

Duties and Responsibilities:


  • Handle calls to understand and address company’s and client’s needs and requirements.
  • Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
  • Providing comprehensive support to all clients.
  • Should be able to get and provide accurate information.
  • Should be willing to work in a changing environment.
  • Adherence to company and hospital policies.
  • Coordinate with internal teams.
  • Handle huge amount of inbound and outbound call volumes efficiently.
  • Identify and escalate priority issues.
  • Route calls to appropriate resources.
  • Follow up with clients when necessary and complete the call.
  • Document all call information according to standard operating procedures.
  • Should be able to understand IT related issues and escalate to the appropriate team.
  • Should be able to multitask.
  • Should be able to work on multiple internal software platforms.
  • Should monitor emails and respond whenever needed.

Requirements:


  • Should have good verbal and written communication skills.
  • Should be a good listener.
  • Should be a team player and work independently when required.
  • Should be willing to work on weekends.
  • Candidate with home science background is an advantage.
  • Should be flexible to work in different shifts.
  • Strong computer skills.
  • Should have 1 or 2 years of international voice process experience.
  • Knowledge of customer service principles and practices.
  • Basic knowledge of MS office.
  • High level of professionalism.


Regards

Dhanush H

812998941

Human Resource

Teleradiology Solutions

Teleradiology Solutions (www.telradsol.com)

Among the top teleradiology providers in the US and world!

Industry

  • Hospitals and Health Care

Employment Type

Full-time





About the company

Teleradiology Solutions (TRS), rated the number 1 National Teleradiology company in the United states by KLAS in 2011 was founded in 2002 by two Yale University trained physicians. It provides teleradiology services (i.e., CT, MRI, Xray, ultrasounds reports) to over 150 hospitals in the United States. Teleradiology Solutions was among the first teleradiology companies to be accredited by the US ...Show More

Industry

Hospitals and Health Care...

Company Size

501-1000 Employees

Headquarter

Bangalore

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