Executive - Customer Support  

Duties and Responsibilities: 

• Handle calls to understand and address company’s and client’s needs and requirements. 
• Responding efficiently and accurately to callers and ensuring that client feels supported and valued. 
• Providing comprehensive support to all clients. 
• Should be able to get and provide accurate information. 
• Should be willing to work in a changing environment. 
• Adherence to company and hospital policies. 
• Coordinate with internal teams. 
• Handle huge amount of inbound and outbound call volumes efficiently. 
• Identify and escalate priority issues. 
• Route calls to appropriate resources. 
• Follow up with clients when necessary and complete the call. 
• Document all call information according to standard operating procedures. 
• Should be able to understand IT related issues and escalate to the appropriate team. 
• Should be able to multitask. 
• Should be able to work on multiple internal software platforms. 
• Should monitor emails and respond whenever needed. 

Requirements: 

• Should have good verbal and written communication skills. 
• Should be a good listener. 
• Should be a team player and work independently when required. 
• Should be willing to work on weekends. 
• Candidate with home science background is an advantage. 
• Should be flexible to work in different shifts. 
• Strong computer skills. 
• Should have 1 or 2 years of international voice process experience. 
• Knowledge of customer service principles and practices. 
• Basic knowledge of MS office. 
• High level of professionalism. 

Education:

• Any qualification is acceptable.
• Must have strong communication skills.
• Excellent reading and writing abilities are required.

Regards

Dhanush H 

8123998941

Human Resource

Teleradiology Solutions