Hi Greeting for the day ,

JD for CC 

Executive-Call center 

Duties and Responsibilities: 

Handle calls to understand and address company’s and client’s needs and requirements. 

Responding efficiently and accurately to callers and ensuring that client feels supported and valued. 

Providing comprehensive support to all clients. 

Should be able to get and provide accurate information. 

Should be willing to work in a changing environment. 

Adherence to company and hospital policies. 

Coordinate with internal teams. 

Handle huge amount of inbound and outbound call volumes efficiently. 

Identify and escalate priority issues. 

Route calls to appropriate resources. 

Follow up with clients when necessary and complete the call. 

Document all call information according to standard operating procedures. 

Should be able to understand IT related issues and escalate to the appropriate team. 

Should be able to multitask. 

Should be able to work on multiple internal software platforms. 

Should monitor emails and respond whenever needed. 

Requirements: 

Should have good verbal and written communication skills. 

Should be a good listener. 

Should be a team player and work independently when required. 

Should be willing to work on weekends. 

Candidate with home science background is an advantage. 

Should be flexible to work in different shifts. 

Strong computer skills. 

Should have 1 or 2 years of international voice process experience. 

Knowledge of customer service principles and practices. 

Basic knowledge of MS office. 

High level of professionalism. 

Regards

Dhanush H 

8123998941

Human Resource

Teleradiology Solutions