Executive-Call center 

Duties and Responsibilities: 

 Handle calls to understand and address company’s and client’s needs and requirements. 

 Responding efficiently and accurately to callers and ensuring that client feels supported and valued. 

 Providing comprehensive support to all clients. 

 Should be able to get and provide accurate information. 

 Should be willing to work in a changing environment. 

 Adherence to company and hospital policies. 

 Coordinate with internal teams. 

 Handle huge amount of inbound and outbound call volumes efficiently. 

 Identify and escalate priority issues. 

 Route calls to appropriate resources. 

 Follow up with clients when necessary and complete the call. 

 Document all call information according to standard operating procedures. 

 Should be able to understand IT related issues and escalate to the appropriate team. 

 Should be able to multitask. 

 Should be able to work on multiple internal software platforms. 

 Should monitor emails and respond whenever needed. 

Requirements: 

 Should have good verbal and written communication skills. 

 Should be a good listener. 

 Should be a team player and work independently when required. 

 Should be willing to work on weekends. 

 Candidate with home science background is an advantage. 

 Should be flexible to work in different shifts. 

 Strong computer skills. 

 Should have 1 or 2 years of international voice process experience. 

 Knowledge of customer service principles and practices. 

 Basic knowledge of MS office. 

 High level of professionalism. 

Regards

Dhanush H 

8123998941

Human Resource

Teleradiology Solutions