Job Title

Lead-System Administrator

Location

Hyderabad

Department

NCG

Purpose & Scope

·        Senior Systems Administrator specialized skills in Server, Storage, and Virtualization technologies. The position would be a technical lead and responsible for all servers and storage infrastructure across TELETEXT and its group companies. Additional responsibilities include assisting the IT Helpdesk with incident analysis and resolution.

Roles & Responsibilities

·        Work closely with all depts. and operational teams in Teletext to ensure the stability and efficient delivery of IT Infrastructure services.

·        Responsible for core servers and storage infrastructure services.

·        Responsible for successful deployments of all change requests or new implementations in servers and storage technologies.

·        Excellent analytical and problem solving skills to help identify, communicate and resolve issues in servers and storage services.

·        Play lead role in mentoring team members and work closely with all levels of team for effective delivery of IT Helpdesk services.

·        Installing and configuring computer hardware operating systems and applications.

·        Monitoring and maintaining computer systems and networks.

·        Engage with employees or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

·        Troubleshooting system and network problems.

·        Diagnosing and solving hardware or software faults.

·        Answer IT Helpdesk e-Tickets, phone calls and emails.

·        Diagnose and solving network issues, software & hardware issues within targets.

·        Escalate tickets to next level in right time and prioritize the tickets.

·        Providing support, including procedural documentation and relevant reports.

·        Following diagrams and written instructions to repair a fault or set up a system.

·        Supporting the roll-out or deploying new systems and applications.

·        Prioritizing and managing many open cases at one time.

Skills Required

·        Ability to work with within a team and provide leadership in change deployment, and support of infrastructure systems

·        Provide recommendations, develop & maintain documentation, and report to Dept. Head.

·        Solid Experience with Servers, Operating Systems, Desktops, Laptops and Mobile Devices.

·        Extensive working knowledge of Servers and Storage technologies.

·        Solid working experience in root cause analysis of IT issues and preventive measures.

·        Windows Operating Systems Windows 2008 and 2012

·        Exposure to Linux Operating Systems such as CentOS, Ubuntu, Red Hat Linux etc.

·        Hands-on experience in Active Directory, Remote Desktop Services, LDAP

·        Emails, Ticketing Systems, Video Conference and MS Office tools.

·        Working experience in VMware vCenter, Microsoft Hyper-V.

·        Basic knowledge of cloud platforms such as AWS and Azure

·        Knowledge in VoIP, IP Telephony and PBX systems.

·        Hands on working experience of Firewall

·        Good Communication Skills

·        Able to work on own and under pressure.

·        Professional attitude and work along with IT team.

Education Qualifications & Experience Level

·        A Graduate with IT/Computer/Network as primary subjects

·        Level 2+ Professional Certification in Microsoft/Cisco/VMware/AWS added advantage.

·        8+ years relevant working experience in any IT services company.