Job Description: Client Servicing Executive

Position Overview: We are seeking a Client Servicing Executive to provide excellent customer service, manage client accounts, and support new business pitches. This role requires building strong client relationships and ensuring their satisfaction.

Responsibilities:

1. Client Management:
2. Act as the main point of contact, fostering strong client relationships.
3. Understand client needs, objectives, and expectations.
4. Collaborate with internal teams for timely service delivery.
5. Identify upsell and cross-sell opportunities.
6. New Pitch Works:
7. Assist in developing and executing new business pitches.
8. Conduct market research and analyze industry trends.
9. Collaborate with sales and marketing for compelling presentations.
10. Follow up with potential clients and negotiate contract terms.
11. Account Administration:
12. Maintain accurate client records and communication history.
13. Prepare and deliver regular reports on account performance.
14. Monitor client data for trends and opportunities.
15. Ensure timely and accurate invoicing.
16. Client Satisfaction and Retention:
17. Address client concerns promptly and effectively.
18. Implement client feedback to enhance service quality.
19. Develop strategies to maximize client retention.
20. Identify opportunities to enhance client experience.

Qualifications:

• Bachelor's degree in business or a related field.
• Proven experience(atleast 1 year) in client servicing or account management.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a proactive mindset.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to handle multiple projects and meet deadlines.

Join our team as a Client Servicing Executive and contribute to our dynamic and client-focused environment. If you are passionate about providing exceptional customer service, managing relationships, and driving business growth, we would love to hear from you.