Job Summary:

We are seeking a skilled and proactive Functional Consultant to join our team and play a key role in delivering ERP/CRM solutions tailored to our clients' needs. The ideal candidate will have strong analytical abilities, expertise in functional areas such as business process mapping, and a knack for collaborating across technical and business teams to ensure successful solution implementations.

Key Responsibilities:

• Work closely with clients to gather and analyse business requirements, ensuring alignment with best practices and the organization's goals.
• Map business requirements to the ERP/CRM solution, identifying gaps and proposing suitable workarounds or enhancements.
• Develop and document detailed functional specifications, workflows, and user stories.
• Configure and customize ERP/CRM systems to meet business needs, ensuring usability and performance.
• Act as the primary liaison between business stakeholders and technical teams, translating business needs into actionable technical requirements.
• Conduct system testing and user acceptance testing (UAT) to ensure solutions meet defined requirements.
• Provide hands-on training to end users and deliver comprehensive user documentation to support system adoption.
• Collaborate with project managers to ensure projects are delivered on time, within scope, and within budget.
• Troubleshoot and resolve functional issues, working closely with technical teams for timely resolution.
• Stay updated on industry trends, new ERP/CRM features, and emerging technologies to provide innovative solutions to clients.
• Lead or participate in workshops, training sessions, and demonstrations for stakeholders and end users.

 Key Skills & Qualifications:

• Experience: Minimum 3 years of experience as a Functional Consultant, preferably with ERP/CRM systems such as Odoo, SAP, Microsoft Dynamics, Salesforce, or Zoho.
• Business Expertise: Strong understanding of business processes across functions such as finance, inventory, sales, HR, and supply chain.
• Analytical Skills: Proven ability to analyse complex business scenarios and develop actionable solutions.
• Communication Skills: Excellent verbal and written communication skills with the ability to engage effectively with stakeholders at all levels.
• Technical Knowledge: Familiarity with ERP/CRM system capabilities, data migration processes, and system integrations.
• Problem Solving: Strong troubleshooting skills and a proactive approach to identifying and resolving issues.
• Project Management: Ability to manage multiple projects simultaneously and deliver results in a fast-paced environment.
• Certifications (Preferred): Relevant certifications in ERP/CRM platforms (e.g., Odoo Functional Certification, Salesforce Administrator).

Educational Qualifications:

Any Graduate