Company Overview

Technotrust is a leading provider of Managed IT Services in India. We empower businesses by delivering the right IT solutions, seamlessly integrated with your existing infrastructure and team. With a global presence, we ensure your success in today’s competitive landscape by providing a comprehensive approach to managing your IT needs.

Job Overview

We are seeking a motivated and experienced Team Lead for our International BPO division. This is a full-time, mid-level position based in Noida. The ideal candidate will have a maximum of 6 years of work experience. As a Team Lead, you will play a crucial role in overseeing the operations and ensuring the effective performance of your team.

Qualifications and Skills

• Customer Service Management (Mandatory skill)
• Team Leadership (Mandatory skill)
• Communication Skills (Mandatory skill)
• Performance Management: ability to monitor and manage team performance effectively.
• Problem Solving: aptitude for identifying root causes and implementing effective solutions.
• Quality Assurance: experience in ensuring service quality standards are met.
• Process Improvement: capability to streamline processes for better efficiency.
• Data Analysis: skills in analyzing data to improve service delivery and team performance.

Roles and Responsibilities

• Lead and manage a team of BPO professionals to ensure top-notch customer service.
• Monitor team performance and implement action plans to improve metrics.
• Handle escalations and resolve complex customer issues in a timely manner.
• Ensure compliance with quality standards and participate in regular audits.
• Develop and implement process improvement initiatives to enhance service efficiency.
• Conduct regular team meetings to discuss performance and operational updates.
• Prepare and present reports on team performance and service metrics.
• Provide training and development opportunities to team members to enhance their skills.