A Quality Manager, or Quality Assurance Manager, is in charge of supervising the production process to make sure that all products meet consistent standards. Their duties include developing and implementing quality control tests, inspecting products at various stages and writing reports documenting production issues.

Quality Manager Responsibilities

The responsibilities in this role will vary based on the industry, size of business, and internal company requirements. Typical duties include:

• Reviewing customer feedback and understanding customer demands and expectations of products and services
• Managing waste in production and improving efficiency within production processes
• Creating production plans for new products with a focus on quality
• Assessing the quality of a product or services through a variety of stress tests
• Working with management teams to provide recommendations and solutions to quality issues
• Reporting on the quality of products and/or services throughout all phases of production
• Assessing and reviewing all materials provided by suppliers to ensure overall quality
• Investigating root causes of defects and recommending solutions for quality issues
• Onboarding and training new quality control team members
• Staying up to date with new quality control techniques and methods