Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a premier player in the BPO-BPM and contact center services industry. With a focus on dynamic sectors such as ECom, Fintech, and Fashion, TTBS excels in delivering high-quality customer support, business analytics, and IT solutions. Founded with the vision to serve startup ecosystems across the globe, we operate from Bhopal with a workforce dedicated to providing unparalleled service through advanced infrastructure and skilled manpower.

Job Overview

As a Customer Support Executive at Technotask Business Solutions Pvt Ltd, you will be a vital link between the company and its clients, ensuring exceptional customer service. This full-time position is based in Bhopal. Ideal for freshers, this role offers an excellent opportunity to develop your communication and problem-solving skills within a supportive work environment.

Qualifications and Skills

• Exceptional communication skills to effectively interact with customers and address their queries.
• Empathy to understand and respond to customer needs and concerns efficiently.
• Solid product knowledge to provide accurate and comprehensive information to customers.
• Strong problem-solving skills in order to identify issues and offer viable solutions to customers.
• Proficiency in active listening to ensure understanding of customer needs and provide appropriate assistance.
• Capability to manage customer relationships by maintaining ongoing communication and support.
• Familiarity with customer relationship management tools to streamline interactions and improve service efficiency.
• Ability to work under pressure and handle challenging situations with a calm and positive attitude.

Roles and Responsibilities

• Handle customer inquiries and provide timely and accurate information through various communication channels.
• Resolve product or service issues by clarifying the customer's complaint and determining the cause of the problem.
• Provide feedback gathered from customer interactions to the management for product or service improvements.
• Maintain customer records by updating account information and ensuring data accuracy and discretion.
• Assist in the onboarding and training of new team members to ensure a seamless entry process.
• Develop a comprehensive understanding of company products and services to offer knowledgeable assistance.
• Collaborate with internal departments to expedite seamless resolution of customer concerns.
• Strive to maintain high levels of customer satisfaction by providing exceptional service experiences.