Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a premier player in the outsourcing and offshoring consulting industry, specializing in BPO-BPM, contact center services, and project management. With a headquarters in Bhopal, the company focuses on delivering innovative and efficient solutions particularly to the startup ecosystem across ECom, Fintech, Foodtech, and Apparel Fashion sectors. TTBS prides itself on its core competencies in customer support, ITEs, and business analytics, employing a workforce of 5001-10,000 employees.

Job Overview

The Customer Support Executive role at Technotask Business Solutions Pvt Ltd is a full-time, entry-level position based in Bhopal. We are seeking freshers with 0 to 1 year of work experience to join our dynamic team. The role involves assisting customers with inquiries and ensuring client satisfaction by providing timely and effective solutions. This is an excellent opportunity to work in a leading outsourcing and offshoring consulting company, enhance your communication skills, and grow in a supportive environment.

Qualifications and Skills

• Must have basic English understanding to effectively communicate and assist customers in resolving their issues. (Mandatory skill)
• Problem-solving skills to identify the root cause of customer issues and provide effective solutions quickly. (Mandatory skill)
• Experience or understanding of the BPO industry to better manage customer interactions and optimize solutions. (Mandatory skill)
• Strong active listening skills to fully understand customer queries and provide accurate responses.
• Empathy to relate to customers' perspectives and ensure customer satisfaction through sensitive communication.
• Ability to solve customer queries efficiently and improve the overall customer service experience.
• Excellent verbal and written communication skills for clear and professional interaction with customers.
• Adaptability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.

Roles and Responsibilities

• Respond to customer inquiries promptly via phone, email, or chat, and resolve customer issues efficiently.
• Maintain a positive and supportive interaction with customers to enhance their service experience.
• Identify and escalate priority issues to the appropriate channels for timely resolution.
• Collaborate with team members to improve customer service processes and share best practices.
• Ensure customer queries are resolved within established SLAs and maintain high customer satisfaction levels.
• Document all customer interactions and report recurring issues for analysis and improvement.
• Participate in training sessions to improve product knowledge and customer service skills.
• Provide feedback to management on potential improvements in customer service experience and processes.