customer support associate7
Applications
7
Applications
Bhopal
Full-Time
Fresher: Less than 1 year
₹ 10K - ₹ 12K (Per Month)
Posted on Apr 20 2024
About the Job
Skills
Computer knowledge
domestic calls
Outbond calls
Telling calling
Communication
Microsoft Excel
Company Overview
Technotask Business Solutions Pvt Ltd is a leading BPO company focused on transforming customer experiences worldwide through omnichannel solutions. With exponential growth and innovation, we serve over 20 global clients across various industries.
Job Overview
Customer Support Associate role at Technotask Business Solutions Pvt Ltd in Bhopal. Full-Time employment with Fresher: Less than 1 year years of experience.
Qualifications and Skills
- Computer knowledge to navigate systems and tools
- Experience in domestic and outbound calls preferred
- Excellent communication skills to interact with customers effectively
- Proficiency in Microsoft Excel for data management
- Ability to handle high call volumes and prioritize tasks effectively
Roles and Responsibilities
- Providing customer support via voice, email, and chat channels
- Handling domestic and outbound calls efficiently
- Ensuring high-quality service delivery to enhance customer experiences
- Collaborating with teams for effective issue resolution
- Maintaining accurate records and documentation of customer interactions
About the company
Technotask business solutions Private Limited (TTBS) is a leading player in the field of BPO-BPM, Contact Centre Service/BPO (Voice, Email, Chat), Inbound and Outbound Project Management & HRO Space founded by -Manoj Kumar Biswas who come with a experience of 40+ years in the outsourcing space, having been a part of building and commissioning successful outsourcing companies in Madhya Pradesh ...Show More
Technotask business solutions Private Limited (TTBS) is a leading player in the field of BPO-BPM, Contact Centre Service/BPO (Voice, Email, Chat), Inbound and Outbound Project Management & HRO Space founded by -Manoj Kumar Biswas who come with a experience of 40+ years in the outsourcing space, having been a part of building and commissioning successful outsourcing companies in Madhya Pradesh & Chhattisgarh. Our headquarter is in Bhopal (Madhya Pradesh)
The company has been founded with a special objective to cater to the dynamic needs of the Startup (ecosystem) industry in India and across the world, with a prime focus on ECom, Fintech, Foodtech and Apparel Fashion industry.
Our core competency lies in the field of Customer support, ITEs and Business Analytics. We have capabilities in multiple lines of businesses, like:
* Voice, Chat & Email
* Cataloguing
* L2 Support
* Social Media Support
* Quality Audits and
* Backend processes including but not limited to Data Analytics, Supply Chain Management and
Customer Satisfaction Management and Reputation Management.
We provide Pan India support to one of the largest E-Com Companies that has been awarded the Best Start-up of India in 2020 and have in our portfolio one of the most valued brands in women's apparel along with a couple of leading brands from the Fintech industry.
We have ready Infrastructure with Pipelined Manpower for a fast start and quick ramp up with the necessary support systems in place to deliver with high levels of efficiency and quality. Operating out of two locations we currently employ ~700 resources. ...Show Less
Industry
Outsourcing and Offshorin...
Company Size
5001-10000 Employees
Headquarter
Bhopal
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