Every employee of every department needs to perform a set of duties and functions. When everyone knows their part and plays it accordingly, it ensures the smooth functioning of the organization. The roles and responsibilities of a customer care executive in a BPO or any other company should also be carried out judiciously. Customer Care Executive in a Business Process Outsourcing is responsiblee to keep a positive relationship with customer. They also provide customers satisfaction with the products or services delivered by client organization. The responsibilities of a Customer Care Executive may vary depending on the type of industry and client.

This post will answer the query, "What are Roles and Responsibilities of a Customer Care Executive in a BPO? Customer care executives are responsible for responding to customer questions and concerns through various omnichannel communication channels such as emails, phone calls or live chat. This article will also cover the skills required by a customer care executive to do their job well.