Responsibilities

• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications

· Two or more years of experience as an effective technical writer

· Proven ability to quickly learn and understand complex subject matter

· Experience in writing documentation and procedure manuals for various audiences

· Superb written communication skills, with a keen eye for detail

· Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

· Ability to handle multiple projects simultaneously

· Firm understanding of SDLC (systems development lifecycle)

· Previous experience in software development

· Professional certification (ex: Society for Technical Communication)

· Experience in using XML tools to create documentation

· Ability to present complex data in clear, concise text.

· Ability to meet deadlines and to work independently.

· Ability to edit and proofread work of colleagues.