Roles and Responsibilities

• Answer high-level calls from patients and provider's office.
• Make outbound calls to referring doctors, patients and insurance companies to get updated information on patient accounts.
• Respond to RCM voice mail and e-mail in a timely manner.
• Communicate effectively with various departments within Revenue Cycle Management.
• Research explanation of benefits ( EOBs) and/or denials in the system to assist patients and explain benefits.
• Update billing system with updated patient demographic information.

Desired Candidate Profile

• Excellent written and verbal communication skills
• Proficient with MS office and the ability to navigate multiple platforms
• Ability to learn Revenue Cycle Management workflows related to patient communication
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient's experience
• US/UK call center /BPO experience preferred