Company Overview

Technocrats Plasma Systems Private Limited (TCPL) was established in 1990 by Techno-Scientist Mr. Arun Kumar, who previously worked at the Bhabha Atomic Research Centre. TCPL manufactures high technology and energy-efficient machines, including Air Plasma Cutting Machines and a complete range of automation solutions for welding applications. Based in Mumbai, the company strives for innovation and offers products that have set market standards. More information can be found at http://www.technocratplasma.com.

Job Overview

We are seeking dedicated and enthusiastic Tele Callers to join our team at Technocrats Plasma Systems Pvt Ltd. The position is full-time and based at Vasai East in Mumbai Suburban. As a Tele Caller, you will be responsible for generating leads and communicating with existing & potential customers to promote our products and services. Your goal will be to drive sales and ensure customer satisfaction.

Qualifications and Skills

• Excellent communication skills to effectively convey information and engage with customers over the phone.
• Active listening skills to accurately understand customer needs and provide appropriate responses.
• Persuasion skills to effectively convince potential customers about the benefits of our products and services.
• Customer service skills to ensure a positive customer's experience and address any inquiries or concerns.
• Time management skills to efficiently handle multiple calls and tasks within a specified timeframe.
• Patience to handle various customer interactions calmly and professionally, even in challenging situations.
• Basic knowledge of CRM software to manage customer interactions and maintain accurate records.
• Ability to work in a team and contribute to collective goals while maintaining individual performance standards.

Roles and Responsibilities

• Make outbound calls to potential customers to introduce and promote the company's products and services.
• Answer incoming calls from prospective customers and provide necessary information and assistance.
• Understand customer needs and preferences to suggest suitable products and services offered by the company.
• Maintain a database of potential customers and update information accurately in the CRM system.
• Follow up with customers to ensure satisfaction and address any post-purchase inquiries or concerns.
• Meet or exceed daily, weekly, and monthly targets for calls made and sales generated.
• Work closely with the sales and marketing teams to align efforts and optimize lead generation strategies.
• Continuously enhance communication and sales skills through training and feedback sessions.