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Service Coordinator Engineer

Mumbai Suburban
Full-Time
Junior: 1 to 3 years
2.5L - 3L (Per Year)
Posted on Sep 20 2023

About the Job

Skills

Communication
soft skills
Computer skills
Customer Relationship Management (CRM)
Interpersonal Skills
Time Management

Company Overview


Technocrats Plasma Systems Private Limited (TCPL) is a leading manufacturer of high-technology products in the field of automation machinery. With a history dating back to 1990, we have been at the forefront of innovation, introducing energy-efficient machines and complete automation solutions for welding applications.


Job Overview


We are seeking a highly organized and customer-oriented Service Coordinator Engineer to join our team at Technocrats Plasma Systems Pvt Ltd. As a Service Coordinator Engineer, you will be responsible for coordinating and overseeing the delivery of technical services to our clients. This includes managing service requests, scheduling engineers, and ensuring timely resolution of customer issues. This is a full-time position based in Mumbai Suburban, Vasai East Maharashtra, India.


Qualifications and Skills


  • Bachelor's degree in Electronics/Electrical Engineering or a related field
  • 1-3 years of experience in a similar role
  • Strong organizational and multitasking skills
  • Excellent problem-solving and decision-making abilities
  • Attention to detail and a focus on quality
  • Effective communication and customer service skills
  • Ability to work well in a team environment
  • Proficiency in MS Office and other relevant software


Roles and Responsibilities


  • Coordinate and schedule service requests from customers
  • Assign engineers to service orders based on availability and expertise
  • Ensure timely delivery of technical services to clients
  • Track and monitor progress of service orders
  • Communicate with customers to provide updates on service status
  • Resolve any issues or complaints raised by customers
  • Maintain service records and documentation
  • Collaborate with other teams to improve service delivery processes
  • Stay updated with product knowledge and industry trends





About the company

Technocrats Plasma Systems Private Limited (TCPL) was born as Technocrats in the year 1990 as a partnership company . A Techno-Scientist Mr Arun Kumar resigned his job at Bhabha Atomic Research Centre at Trombay , Bombay of a Scientist and started this company for manufacturing high technology products not available in the country. Air Plasma Cutting Machine for cutting 100 mm thickness was introd ...Show More

Industry

Automation Machinery Manu...

Company Size

51-200 Employees

Headquarter

Mumbai

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