Company Overview

Techminds IT Solutions is a leading IT services provider and systems integrator with a focus on startups and innovation. We offer consulting, software development, infrastructure solutions, and system integration services to ensure business growth. we are committed to delivering high-quality IT solutions to our clients.

Job Overview

We are seeking a skilled and experienced Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and assistance to end-users, troubleshooting and resolving computer hardware and software issues, and ensuring the smooth operation of desktop systems. This is a full-time position based in Bangalore, Karnataka, India, and we are looking for candidates with 1 to 3 years of experience in desktop support.

Qualifications and Skills

• 1-3 years of experience in desktop support
• Strong knowledge of computer hardware, software, and network troubleshooting
• Hands-on experience in desktop operating systems installation and troubleshooting
• Proficiency in application troubleshooting and support
• Experience in printer troubleshooting and maintenance
• Excellent problem-solving and communication skills
• Ability to work independently and efficiently in a fast-paced environment
• Attention to detail and strong organizational skills
• Certifications such as CompTIA A+, Microsoft Certified Solutions Associate (MCSA), and ITIL are preferred

Roles and Responsibilities

• Provide technical support and assistance to end-users regarding computer hardware, software, and network-related issues
• Troubleshoot and resolve desktop hardware and software problems in a timely manner
• Install, configure, and maintain desktop operating systems and software applications
• Collaborate with the IT team to identify and implement system and software upgrades
• Ensure the smooth operation of desktop systems and network connectivity
• Assist in diagnosing and resolving network issues
• Manage user accounts, permissions, and access controls
• Assist in the maintenance of IT inventory and documentation
• Provide training and support to end-users on the effective use of hardware and software
• Stay up-to-date with the latest technology trends and advancements in desktop support