Company Overview

Welcome to TECHFUN CONSULTANT, your trusted partner in the world of forex trading. With a passion for innovation and a commitment to excellence, we are here to guide you through the dynamic and exciting realm of foreign exchange markets. Our team of experienced professionals brings together a wealth of knowledge and expertise, empowering you to make informed trading decisions. We understand that navigating the forex landscape can be challenging, and that's where we come in. At TECHFUN CONSULTANT, we pride ourselves on our client-centric approach, offering personalized strategies and insights that cater to your unique trading goals. Whether you are a novice or an experienced trader, we are here to help you succeed. Join us on this thrilling journey towards financial success, where trading meets technology, and let's make trading not just profitable but also fun. Your success is our priority, and we are excited to be your trusted forex trading consultant.

Job Overview

Customer Service Representative position at TECHFUN CONSULTANT - Indore, Full-Time, Fresher Level (0-1 years experience), 11-50 employees.

Job Description

• GRADUATION is mandatory
• 1 year BPO experience (Documented experience)
• Salary: 23K CTC.
• 6 days workings, with rotational shifts and week off.
• Location - Indore.

Qualifications and Skills

• Communication Skills
• Problem-Solving
• Empathy
• Patience
• Conflict Resolution
• Product Knowledge
• Time Management
• Adaptability

Roles and Responsibilities

• Provide excellent customer service to clients via phone, email, and in-person interactions.
• Address client inquiries, resolve issues, and escalate complex problems to the appropriate channels.
• Demonstrate empathy and patience in handling client concerns and providing solutions.
• Utilize product knowledge to assist clients in understanding forex trading processes and tools.
• Effectively manage time to balance multiple client requests and inquiries simultaneously.
• Adapt to changing situations and client needs to ensure a positive customer experience.