Company Overview

Welcome to TECHFUN CONSULTANT, your trusted partner in the world of forex trading. With a passion for innovation and a commitment to excellence, we are here to guide you through the dynamic and exciting realm of foreign exchange markets. Our team of experienced professionals brings together a wealth of knowledge and expertise, empowering you to make informed trading decisions. We understand that navigating the forex landscape can be challenging, and that's where we come in. At TECHFUN CONSULTANT, we pride ourselves on our client-centric approach, offering personalized strategies and insights that cater to your unique trading goals. Whether you are a novice or an experienced trader, we are here to help you succeed. Join us on this thrilling journey towards financial success, where trading meets technology, and let's make trading not just profitable but also fun. Your success is our priority, and we are excited to be your trusted forex trading consultant.

Job Description

* Customer Care Executive /L2 process (Escalation Desk)                             

* Qualification : GRADUATION is mandatory

* Excellent Communication Required.

* Experience: 1 year BPO experience.

* Salary: 26K CTC To 28K CTC

* 6 days workings, with rotational shifts and Week Off

* Location - Indore

Job Overview

Customer Service role at Tech Fun consultant, located in Indore, offering a full-time position for candidates with less than 1 year of experience. Join our team of 11-50 employees in the Management Consulting industry.

Qualifications and Skills

• Communication
• Problem-solving
• Empathy
• Patience
• Adaptability
• Active listening
• Time management
• Conflict resolution

Roles and Responsibilities

• Provide excellent customer service via phone, email, and in-person interactions
• Handle customer inquiries, resolve issues, and escalate complex cases as needed
• Maintain a positive, empathetic, and professional attitude towards customers
• Collaborate with team members to ensure customer satisfaction and retention
• Stay updated on product knowledge and company policies to provide accurate information
• Efficiently manage time and prioritize tasks to meet service level agreements