Responsibilities: Inbound Calls II Customer Service

• Manage Incoming Calls And Customer Service Inquiries

• Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints

• Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions Taken

• Follow Up To Ensure That Appropriate Actions Are Taken On Customer Requests

• Refer Unresolved Customer Grievances Or Special Requests To Designated Departments For Further Investigation