AWS Cloud Engineer130
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About the Job
Skills
Job Designation: AWS Cloud Engineer
Job Description:
As a part of AWS Cloud Team support deliverables, the engineer is required to possess strong knowledge of AWS services and operations and provide advanced level technical support to global HPE. Have a strong customer focus and sensitivity in dealing with diverse cultures and ability to learn and adapt quickly.
Eligibility & Qualification:
· Bachelor’s degree in Engineering (or Equivalent).
· Experience: At least 3 years of experience in building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CloudFront, S3)
· Job Level: INT and above
· Relevant certification at least Cloud Practitioner
· Flexible to work in 24X7 support environment
Key Responsibilities:
· Resolve customer’s issues via the telephone, email, or remote sessions.
· Reproducing issues in-house and responding back in a timely manner.
· Regular follow ups with customers with recommendations, updates and action plans.
· Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
· Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
· Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
· Maintain quality on case documentation, SLA timeframes and operational metrics.
· Performs within the Productivity Measure of the team (scorecard)
Technical Skills:
· Manage AWS Cloud infrastructure that is secure, scalable, and highly available.
· Work closely with customer to define infrastructure and deployment requirements
· Provision, configure and maintain AWS cloud infrastructure
· Ensure configuration and compliance with configuration management tools
· Administer and troubleshoot VMware & Linux based systems
· Troubleshoot problems across a wide array of services and functional areas
· Provide constant feedback for optimization of operational tools for monitoring, and analysis of AWS infrastructure and systems
· Perform infrastructure cost analysis and optimization
Non-Technical Skills:
· Excellent written and verbal communication skills Commitment to deliver high quality product and solution support.
· Must achieve excellent customer satisfaction
· Take ownership and work with high productivity and efficiency.
· Support other team members and seek their advice to make decisions on complex issues.
· Deliver trainings when required.
About the company
Industry
Staffing and Recruiting
Company Size
1001-5000 Employees
Headquarter
Bangalore
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