Company Overview

TeachEdison is an innovative Education Technology company focused on developing high-performance software for educators. We are dedicated to creating EdisonOS, a robust operating system designed for knowledge commerce, aimed at empowering educators by enhancing productivity and performance. Based in Bangalore, with a lean team of 11-50 employees, our focus is on transforming education technology.

Job Overview

We are seeking a junior-level Customer Support professional to join our team in Coimbatore. This is a full-time position requiring 1 to 3 years of relevant experience. The successful candidate will be pivotal in ensuring customer satisfaction and resolving any issues they may encounter with our products. This role emphasizes effective communication and problem-solving skills.

Qualifications and Skills

• Proven experience in customer service with strong problem-solving skills and the ability to manage and resolve issues efficiently.
• Excellent communication skills are essential to effectively interact with customers and relay information clearly.
• Skilled in technical troubleshooting to assist customers with any issues related to our software products.
• Possess a high level of patience and attentiveness to address customer concerns thoughtfully and respectfully.
• Demonstrated attention to detail to catch issues and ensure customers receive accurate information and support.
• Time management skills to prioritize tasks efficiently and handle multiple customer inquiries seamlessly.
• Empathy to understand the customer's perspective and provide supportive solutions to their problems.
• A collaborative team player willing to work closely with colleagues to enhance overall customer service experience.

Roles and Responsibilities

• Provide timely and effective customer support and solutions across various communication channels.
• Handle technical inquiries related to our products and troubleshoot any issues reported by users.
• Maintain detailed and accurate records of customer interactions and transactions.
• Communicate and coordinate with internal departments to resolve complex issues swiftly.
• Proactively seek customer feedback and contribute to improving customer service quality.
• Stay informed of any product changes, updates, or enhancements to provide accurate guidance to customers.
• Participate in team meetings and training sessions to enhance service skills and knowledge base.
• Assist in creating and updating support documentation to empower user self-service solutions.