Company Overview

Tata Consultancy Services (TCS) is a purpose-led organization building a meaningful future through innovation, technology, and collective knowledge. As part of the Tata group, India's largest multinational business group, TCS has over 500,000 of the world's best-trained consultants in 46 countries. Listed on the BSE and NSE in India, TCS generated consolidated revenues of $22.2 billion in the fiscal year ended March 31, 2021. TCS is known for its proactive stance on climate change and award-winning community work, earning it spots in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

For more information, visit us at TCS Website.

Caution against fraudulent job offers: TCS doesn't charge any fee throughout the recruitment process. Refer here: TCS Recruitment Info

Job Overview

We are seeking a skilled and experienced Service Desk professional to join our team at Tata Consultancy Services. This mid-level position requires a minimum of 4 to 6 years of relevant work experience. The role is available at multiple locations: Kolkata, Pune Division, Hyderabad, Bangalore, Gurgaon, Mumbai, and Naihati. The employment types include Contract-To-Hire, Contract, and Fixed-Term Employment. The selected candidate will be responsible for providing exceptional customer service and technical support.

Qualifications and Skills

• Minimum of 4 to 6 years of experience in a service desk or IT support role.
• Strong customer service skills with the ability to manage customer expectations and deliver excellent service.
• Proficiency in technical troubleshooting to effectively resolve user issues.
• Excellent communication skills, both verbal and written, to interact with users and document issues.
• Effective problem-solving abilities to analyze issues and propose solutions efficiently.
• Experience with ticketing systems to log, track, and manage user incidents and requests.
• Strong time management skills to handle multiple tasks and meet deadlines.
• Keen attention to detail to ensure accuracy in issue resolution and documentation.

Roles and Responsibilities

• Provide first-level IT support to users by addressing hardware, software, and network issues.
• Respond to user queries and issues via phone, email, or ticketing system promptly and professionally.
• Troubleshoot and resolve technical issues either remotely or by guiding users through solutions.
• Log and manage user incidents and service requests using the ticketing system.
• Escalate complex or unresolved issues to higher-level support teams as necessary.
• Monitor system performance and report any anomalies or potential issues to ensure smooth operations.
• Maintain detailed and up-to-date documentation of user interactions, issues resolved, and troubleshooting steps taken.
• Participate in continuous improvement initiatives to enhance service desk processes and efficiency.