Required: Singaporean OR Singapore PR holder

Job Description:

To consistently meet the Customer Centre targets set (KPIs) without compromising quality of service

delivery

•To ensure accuracy and compliant for all customers’ requests

•To successfully cross-buy the Bank’s products and services

•To successfully migrate customers to Bank’s digital platform by understanding customers’ wants and

needs

•To adhere to professional standards of behaviour& conduct in dealing with customers & fellow CSOs.

•Flexibility in work deployment when business needs arise

•Support and protect the DBS brand by creating positive discussions in the social media community

and to ensure message consistency across the different online platforms

•Support Operations in managing and resolving requests related to customers’ follow up and

transactional request fulfilment. (Fulfilment Team) ensure message consistency across the different

online platforms

Minimum Educational level :

1) Diploma OR Degree holders