Operations Manager - Soft services

Experience: 8-10 Years as Operations Manager

Qualification: Any Graduate/MBA

Location: Noida & Multiple locations

Responsibilities:

• Facility/Property management background
• Drives efficient day-to-day operational running of the department measured by no Client complaints and all SLAS met
• Establishes and manages internal KPIs and SLAs to support client and business needs
• Establishes operational processes and recommends changes based on business requirements and as part of continuous improvement efforts.
• Analyzes productivity and performance reports and develops actions plans as appropriate.
• regarding maintenance of delivery center and any business requirement Attends regular operations meeting and client calls
• People Management
• Develops and implements retention and Rewards & Recognition (R&R) initiatives and improvements based on the feedback from skip level meetings, company-wide engagement surveys, and market studies.
• Ensures the proper implementation of the Company s Code of Conduct and Discipline Management Process for the Department
• Handles critical incident reports from the client, initiates investigation, and creates service improvement plan
• Creates budget proposals for Rewards & Recognition initiatives, management trainings, travel costs, hiring, and revenue forecast.
• Ensures accuracy of invoice before submission to client by checking the documents prepared by the billing associate.
• Collection of payment
• P&L Management of the site